Hardware & Networking

Espi knows how critical it is that when you encounter an IT problem, it is fixed quickly and with the minimum impact on your business.  For this reason, we aim to provide a one-stop-shop that provides you with a clear, defined process for regular maintenance and problem resolution.

One of the first differences you’ll note when dealing with Espi is that, unlike other help desks, ours is staffed by engineers who really understand your problems and will speak to you in a non technical way. We operate our service desk to the highest standards. All calls are logged, tracked and managed to call closure; many problems are resolved before you are aware it exists due to our proactive monitoring of critical tasks such as backup and licence expiration of key software applications.  Our team tries to take away the day to day headaches of dealing with IT issues such as managing e-mail addresses and security each time a employee starts with or leaves your employ.

Microsoft Exchange Installation and Configuration

Espi specialise in the installation and configuration of Microsoft Exchange server either as a standalone package or as part of the Small Business Server solution.

Comprehensive Contracts

Offer complete cover for your network. These agreements offer usually offer the following features but can be customised to meet your individual business requirements:

• Telephone Support

  Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.

• Loan Equipment (if available)

  We can provide loan equipment if the failed item is not repairable onsite. In the event of PC failure, a loan computer can be provided and data transferred to the loan and back again once your computer has been repaired.

• Remote Support

  We will connect into your network from our office in Cambridge and attempt to resolve your faults.

To discuss maintenance contracts in more detail, please contact our sales team who will create a contract to meet your requirements and provide a quotation.

Network Support

• Remote support (on-site optional)
• Network monitoring
• Licensing management
• Patch management
• Backup monitoring and restorations
• Hardware and software installations and repairs
• Junk mail management
• Software and hardware procurement
• Anti-virus support
• Support on internet diagnostic problems
• Remote setup of new users and security

View our terms and conditions.
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