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Client Comments"We contacted ESPI after getting a quote from our current Sage business partner. We wanted to get a second price to see if our current provider was competitive, or whether it was just 'assumed' that they would be getting the business. ****** "I approached ESPI with a view to purchasing Payroll Professional Sage 50. Having never purchased this type of software or even knowing what grade would suit us John at ESPI was very helpful, conscientious and really went above and beyond to help ensure I got the right package that would fit our needs. He even fed me information and answered all my queries really quickly while on holiday – now that's service!!" ****** "I would like to pass on my personal and our Company's professional gratitude to you and your team. You have proven to be honest, reliable, and immensely trustworthy, and with regard to orders placed with yourselves, speedy and efficient (as always) with the purchase and set-up of computer equipment. I recall a few weeks ago when our Server had 'issues' for one of a better term. You and your team were quick to respond and actually had living human beings (Tech Guys) on-site within two hours. Thanks again, I will certainly be recommending your company to my large volume of networked people" ****** "How refreshing to come across a dedicated IT support provider that really understands customer needs and that provides a great on-demand service that can both provide the solution and resolve system and functional issues, with a minimum of fuss." "As a system implementer I get to experience many production environments throughout the world and the key to any system success is in the ability for the customer/user to have real time support as operational issues occur. ESPI have the tools, the team and the expertise to assist at both software and hardware levels and through discrete interaction become the ultimate support partner." "One of the best I have had the joy to work with." ****** "ESPI have been extremely helpful to us, at a very difficult time. We have had a number of problems, over the past two months, which we could not have resolved without the expert assistance from yourselves. Help has been available instantly, which in itself is very rare today. I cannot recommend ESPI strongly enough. Everyone is not only very knowledgeable but friendly and not at all condescending, which is very refreshing to us lesser mortals, who know nothing about how our computers work." ****** "We have been using Espi since we first went "computerised" in 1996. I had looked at many EPOS systems but wanted one where a climbing club member could get their 10% discount off certain items (without it being taken off others) at any point of the sale without any drama. All the other firms either weren't sure whether their's could do it or not, or said "No, but no-one else wants that", but Sean thought for a minute and then said "Maybe...". In the end he designed us a bespoke system using spreadsheets and Sage which we still use today and is perfect for our requirements." "It may seem daft to have your IT back up based in Cambridgeshire when you are based in Cumbria, but nearly all our problems can be sorted out with a phone call or via an internet connection, and you have the knowledge to do it, and we feel you really look after us - so why change?! All we really want now is for you to provide 7 day a week cover!!" ****** "We have been a customer of ESPI for over 10 years now. During that time we have installed and upgraded SAGE on several occasions, called the helpdesk on more than several occasions, purchased hardware, software, sought pre-sales advice, after sales advice, had bespoke programmes written and installed, we seem to have done so much over this period, but couldn't have done any of it without ESPI leading us through the IT maze. As you would expect all the staff are extremely knowledgeable and helpful, having an Accountant onsite is a big plus, but the thing that stands out the most is that ESPI genuinely give the best advice for our business. I would thoroughly recommend them." ****** "This was the first time I have dealt with ESPI. My laptop had been badly infected by a virus and I needed a new one up and running in 48 hours due to travel requirements. This was a tall order as in this time the Cambridge area was badly affected by snow. The whole team at ESPI went the extra distance, ensuring that my new laptop was up and running with all my previous data and emails recovered and new software installed. They kept me informed on progress throughout. A great job done!" ****** "What makes Espi unique and gives them the edge over other service providers, is that they take the time and effort to get to know our business. As a small company with limited resources, it is imperative that we keep "down time" to a minimum and that our staff are confident in the systems they use. I have always found Espi's support and training exceptional; helpful, knowledgeable (patient!) staff who go the extra mile to make sure that the service provided is to our utmost satisfaction and tailored to our needs." |
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Copyright 2011. All Rights Reserved. ESPI Ltd. |
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