Network Support Comparisons

We support, maintain and develop computer systems for business customers with between 2 & 200 computers.

What’s Included?	Standard Support	Premier Support
Helpdesk support Unlimited helpdesk support between 8.30am-5.30pm	Yes	Yes
Remote control support Unlimited helpdesk support between 8:30am-5:30pm	Yes	Yes
Onsite Engineer * Available if required between 9:30am-5.00pm	Yes	Yes
Network Software support Out typical response time is less than 30 minutes	Yes	Yes
Hardware support (Espi supplied PCs) Out typical response time is less than 30 minutes	Yes	Yes
Hardware loan A loan PC if yours fails.	Optional	Yes
Internet Connection Monitor We'll be monitoring your Internet connection	Optional	Yes
Software monitor We'll be monitoring your software for updates	Optional	Yes
Hardware monitor We'll be monitoring your server hardware for failures	Optional	Yes
Monitor Web site We'll be monitoring your website status	Optional	Yes
Backup The backup logs will be checked daily	Optional	Yes
Anti-Virus Checked & updated daily	Optional	Yes
Technology review We'll keep you up to date with new technology.	Optional	Yes
Disaster recovery test A real test of your backup every two months	Optional	Yes
Full IT management We will manage your whole IT system	Optional	Yes
Engineer based onsite A qualified engineer onsite on a regular basis.	Optional	Yes

* Chargeable separately as required.