Standard Support

We support, maintain and develop computer systems for business customers with between 2 & 200 computers.

What’s Included?	Standard Support
Helpdesk support Unlimited helpdesk support between 8.30am-5.30pm	Yes
Remote control support Unlimited helpdesk support between 8:30am-5:30pm	Yes
Onsite Engineer * Available if required between 9:30am-5.00pm	Yes
Network Software support Out typical response time is less than 30 minutes	Yes
Hardware support (Espi supplied PCs) Out typical response time is less than 30 minutes	Yes
Hardware loan A loan PC if yours fails.	Optional
Internet Connection Monitor We'll be monitoring your Internet connection	Optional
Software monitor We'll be monitoring your software for updates	Optional
Hardware monitor We'll be monitoring your server hardware for failures	Optional
Monitor Web site We'll be monitoring your website status	Optional
Backup The backup logs will be checked daily	Optional
Anti-Virus Checked & updated daily	Optional
Technology review We'll keep you up to date with new technology.	Optional
Disaster recovery test A real test of your backup every two months	Optional
Full IT management We will manage your whole IT system	Optional
Engineer based onsite A qualified engineer onsite on a regular basis.	Optional

* Chargeable separately as required.