Network Support Comparisons

We support, maintain and develop computer systems for business customers with between 2 & 200 computers.

What’s Included?	Premier Support
Helpdesk support Unlimited helpdesk support between 8.30am-5.30pm	Yes
Remote control support Unlimited helpdesk support between 8:30am-5:30pm	Yes
Onsite Engineer * Available if required between 9:30am-5.00pm	Yes
Network Software support Out typical response time is less than 30 minutes	Yes
Hardware support (Espi supplied PCs) Out typical response time is less than 30 minutes	Yes
Hardware loan A loan PC if yours fails.	Yes
Internet Connection Monitor We'll be monitoring your Internet connection	Yes
Software monitor We'll be monitoring your software for updates	Yes
Hardware monitor We'll be monitoring your server hardware for failures	Yes
Monitor Web site We'll be monitoring your website status	Yes
Backup The backup logs will be checked daily	Yes
Anti-Virus Checked & updated daily	Yes
Technology review We'll keep you up to date with new technology.	Yes
Disaster recovery test A real test of your backup every two months	Yes
Full IT management We will manage your whole IT system	Yes
Engineer based onsite A qualified engineer onsite on a regular basis.	Yes

* Chargeable separately as required.